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eye

FAQ
FREQUENTLY ASKED QUESTIONS





 

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1How do you book an appointment?
We have three means of booking an appointment.
2What is our billing policy?
The Atlantic Eye Centre is contracted to most medical aids and billing is based on medical aid rates. Patients paying privately/not on a medical aid are charged a standard consult fee. This will cover the cost of consultation and basic examination. However, if further investigations or tests are required there may be additional fees applicable. We provide three-month payment terms for covering the cost of surgery where needed.
3What COVID -19 protocols have we put in place?
The practice adheres to protocols for the prevention of covid transmission. Appointments are made to ensure that social distancing measures are adhered to, work surfaces, chairs and counter tops are frequently sanitised and examination stations are sanitised between every patient consult. The hospitals also ensure that any person entering the building registers on the covid screening forms and temperatures are taken as part of the screening policy. All patients being admitted to the hospital for surgery are required to display a recent negative COVID PCR test.
4What are our practice hours?
Practice hours are 8:30am – 4:30pm Monday to Friday
5Does medical aid cover cosmetic oculoplastic surgery?
Oculoplastics is a branch of ophthalmology that deals with surgical procedures performed on the eye, orbital cavity, eyelids, tear ducts and regions of the face. Ophthalmologists work with other specialists in the same discipline, including ENT surgeons and maxillofacial surgeons, to perform oculoplastic surgery. Cosmetic surgery is generally considered by medical aids as not medically necessary and, therefore, is not covered. Certain procedures, however, may be medically necessary as they improve function as well as having a cosmetic benefit, such as blepharoplasty of the upper eyelid. In such cases a motivation will need to be made with the medical aid for approval. Our team is trained on to process these motivations for you so that we give you the best chance of being fully covered by your medical aid.
 

“Few are those who see with their own eyes and feel with their own hearts.”

- Albert Einstein